Responsible Gaming
Gaming Should Be Entertainment
At Café de Rueso, we believe that online gaming should be enjoyable entertainment only. Gambling should never be viewed as a way to earn money, solve financial problems, or escape from stress and difficulties. Please gamble responsibly and within your means.
If you find yourself struggling to control your gambling habits, support is available, and seeking help is a sign of strength.
Age Verification
You must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is greater, to use our services. We take underage gambling prevention seriously and conduct rigorous age verification checks.
If you are under the legal age in your region, please do not attempt to register or gamble on our platform.
Warning Signs of Problem Gambling
If you recognize any of the following behaviours in yourself or someone you know, it may be time to seek help:
- Chasing losses by gambling more to recover money lost
- Gambling with money you cannot afford to lose
- Hiding your gambling activities from family and friends
- Neglecting work, school, or personal relationships due to gambling
- Feeling anxious or irritable when unable to gamble
- Lying about the amount of time or money spent gambling
- Needing to gamble with increasing amounts to achieve the same excitement
- Borrowing money to finance gambling activities
- Using gambling as an escape from stress, anxiety, or depression
- Loss of control over gambling behaviour
Self-Help Tools & Features
We provide the following responsible gaming tools to help you maintain control:
- Deposit Limits: Set a maximum amount you are willing to deposit within a specified timeframe (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount of losses you are prepared to accept during a gaming session
- Reality Checks: Receive periodic notifications during your gaming session to remind you of time and money spent
- Session Time Limits: Set a maximum duration for your gaming sessions
- Self-Exclusion: Temporarily or permanently exclude yourself from our platform if you feel your gambling is becoming problematic
- Account Closure: Request permanent closure of your account if you decide to stop gambling entirely
These tools are available in your account settings. We strongly encourage you to use them as part of your responsible gaming strategy.
Support Organizations & Resources
If you are struggling with problem gambling, confidential support is available. Please reach out to one of these organizations:
United Kingdom
- GamCare: Free confidential support, counselling, and information
Website: www.gamcare.org.uk
Phone: 0808 8020 133 (free and confidential) - GamStop: The National Self-Exclusion Scheme for online gambling in Great Britain
Website: www.gamstop.co.uk
Phone: 0800 197 8000 - Gamblers Anonymous: Support group meetings across the UK
Website: www.gamblersanonymous.org.uk
Phone: 020 7384 3040
International Support Services
- Australia - Gambling Help Online: www.gamblinghelponline.org.au
- Canada - Responsible Gambling Council: www.responsiblegambling.org
- USA - National Council on Problem Gambling: www.ncpgambling.org
National Problem Gambling Helpline: 1-800-522-4700 - Germany - BZgA (Bundeszentrale für gesundheitliche Aufklärung): Information and support in German available at www.bzga.de
Take Action Today
If you suspect that you or someone close to you has a problem with gambling, please seek help immediately. There is no shame in reaching out. Professional counsellors and support groups are ready to assist you, and many services are free and completely confidential.
Your wellbeing is our priority. Please use the support organizations listed above or contact GamCare on 0808 8020 133 to speak with someone who understands.
Contact Us About Responsible Gaming
For questions about our responsible gaming measures or to access self-help tools on your account, please contact our support team at support@cafederueso.org.